HR Generalist

Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.

The HR Generalist is responsible for managing and supporting various aspects of human resources. This role involves serving as a trusted point of contact for employees and managers, addressing concerns, resolving disputes, and providing guidance on company policies. The HR Generalist will lead investigations into employee complaints, support performance management processes, and collaborate with cross-functional HR teams on employee leave management (e.g., FMLA), recruitment, and compensation initiatives.

Employee Relations & Conflict Resolution:

• Serve as a trusted point of contact for employees and managers, addressing concerns, conflicts, and grievances in a timely and professional manner.
• Advise employees and leadership on company policies, procedures, and best practices to promote positive working relationships and resolve issues before they escalate.
• Document findings, present recommendations, and collaborate with management to implement appropriate resolutions or corrective actions.
• Advise on the interpretation of company policies, employment laws, and regulations.
• Mediate conflicts between employees, or between employees and management, facilitating resolutions that are fair, consistent, and aligned with company values and culture.

HR Partnerships and support:

• Collaborate with the Talent Acquisition team as needed during the hiring process or post-hire. This includes supporting new hires with onboarding challenges or any concerns that arise during their transition into the organization.
• Partner with the Benefits team to manage employee leaves of absence, including FMLA, short-term disability, and other job-protected leave programs. Guide employees regarding their leave rights and help facilitate the leave process.
• Support during the performance management review and merit cycle and coordinate with the compensation team as needed on special projects.

Documentation & Reporting:

• Maintain accurate records of investigations, employee concerns, and resolutions, per company policies and legal requirements.
• Prepare reports and provide regular updates to leaders on trends and patterns related to turnover and employee issues.

Employee Engagement:

• Promote a positive work environment by fostering open communication and addressing employee concerns proactively. Support employee engagement initiatives to maintain morale.
• Assist in the delivery of HR training as needed.

Education/Degree Requirements/Certifications 

• Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience).

Experience for people management jobs, indicate years required managing people

• Minimum of 3+ years of experience in human resources, with a focus on employee relations, investigations, and leave management.

Knowledge 

• Strong knowledge of employment laws and regulations (e.g., ADA, FMLA, Title VII, etc.).
• Experience with HRIS and Microsoft Office Suite (Word, Excel, PowerPoint).

Skills 

• Proven ability to handle sensitive and confidential information with discretion.
• Excellent interpersonal and communication skills, with the ability to build relationships and resolve conflicts.
• Strong problem-solving skills and the ability to remain impartial in challenging situations.

Competencies

• Conflict Management: ability to foster open communication and ensure that all parties are heard, to facilitate fair resolutions that align with company policy.
• Problem-solving: the ability to assess situations, gather relevant information, analyze facts and documentation findings, and make informed decisions that are legally compliant and aligned with company values.
• Interpersonal Skills: the ability to work efficiently across functions, communicate effectively, build relationships and establish trust.

Travel or Physical Requirements 

• Travel to other office locations including our Pittsburgh, PA campus.

Compliance Requirements

Adhere to all Company Policies, Procedures, and other training consistent with ConnectiveRx's Information Security and Compliance Programs, including but not limited to the following compliances and regulations: SOC1, SOC2, PCI, HIPAA

Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state and national federal laws