Manager, Launch Excellence

The Manager, Launch Excellence is an energetic, highly collaborative, and passionate patient services leader helping drive the design of both customized and scalable solutions for program launches and transitions with a focus on project-based strategic goal achievement, operational effectiveness, risk mitigation, and revenue optimization. The incumbent will participate in customer discovery and consultation, design of efficient and effective program solutions, as well as implementation and operational launch of said solutions.

1. Program Discovery and Design:
   1. Assists Director, Launch Excellence with program launch design sessions and is responsible for producing the Program Design Document and key deliverables, including business requirements, business rules documentation, patient and healthcare provider journey diagrams, strategic roadmaps, blueprint development, and gap analyses in collaboration with ConnectiveRx and customer stakeholders.
   2. Works with external and internal customers and end-users to gather, understand, synthesize, prioritize, and define business objectives to inform requirements, development sessions with scope consideration for but not limited to operations, analytics, quality, and ongoing outcomes measurement to inform short and long-term brand strategies.
   3. Facilitates and participates in cross-functional development and review of operational assets (e.g., process flows, business rules, correspondence), training materials, and IT documentation (e.g., user stories and business/product requirements documents) to ensure they are comprehensive, consistent, and aligns with customer business objectives.
2. Cross-Functional Collaboration:
   1. Collaborates with Product Management to ensure program solutions are designed and implemented effectively and efficiently, and in-line with ConnectiveRx capabilities and product offerings, and with Operations to ensure services can be delivered with quality.
   2. Identifies and tracks strategic and technical opportunities through program launch design sessions to continuously improve our capabilities and delivery.
3. Program Implementation Execution:
   1. Supports Project Management and implementation team to track the status of requirements, navigates scope changes, collect client deliverables, and adjust requirements, as needed.
4. Other duties as assigned
   1. Supports sales initiatives at the discretion of the VP, Launch Excellence.

• Bachelor’s degree in business, health, science, marketing, communications or related discipline or equivalent experience.
• 5+ years of patient services experience, including 1+ years of customer consulting or related experience
• Experience in life sciences, pharmaceuticals, and/or healthcare industry
• Knowledge of patient support and affordability services within the pharmaceutical industry, including market dynamics, commercial business strategy development, and product launch design
• Demonstrates ability to influence a group audience, facilitate solutioning, and lead discussions such as program journey mapping, phased roadmaps, and executive level requirement gathering sessions
• Familiarity with compliance and security standards, policies, and risk management
• Extremely strong customer management skills that encompass an analytical and strategic lens
• Outstanding communication skills – makes the complex clear and easily understood by others (verbal and written)
• Strong analytical, planning, and organizational skills with an ability to manage competing demands
• Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view
• Ability to work well in a cross-functional environment and successfully partner with all functions across the entire company
• Comfortable bending between the tactical and strategic
• Ability to manage/juggle multiple priorities without loss of efficiency

Travel:

• 10 – 20% of the time for customer meetings and collaboration at other ConnectiveRx office locations.