Sr. Business Analyst, Technical Product Management

Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands. 

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts. 

The Sr. Business Analyst, Technical Product Management- Pharmacy will work closely with our Pharmacy team, product managers, developers, QA, project managers, operational experts, clients, and external vendors. In this role, you will drive the delivery of industry-leading capabilities by supporting the development of integrated solutions within our non-dispensing pharmacy. You will be responsible for managing business and technical requirements from an initial discovery through delivery—ensuring alignment with ConnectiveRx’s strategic goals. This role requires a deep understanding of software development processes, strong vendor management capabilities, and technical expertise in pharmacy systems, controlled substances and REMs management. 

Discovery & Requirements Gathering

• Lead business requirements discussions with internal stakeholders and external vendor partners
• Develop and document end-to-end process flows, including actors, inputs, outputs, and dependencies
• Write clear use cases, user stories to ensure all software requirements, specifications and acceptance criteria are clearly defined

Technical Analysis

• Analyze and document both business and technical requirements, including, but not limited to, script standards, pharmacy data elements (prescription, patient, drug details, etc), REMs requirements and statuses
• Create technical documentation, including API specifications / field mappings, data dictionaries, and data flow diagrams
• Map and validate data fields across inbound and outbound systems, collaborating with development teams for accuracy and integration

Refinement & Delivery

• Serve as the primary point of contact for requirement-related questions throughout the development lifecycle
• Refine features in collaboration with technology, operations, and product
• Act as a subject matter expert and support the development of business user training materials; assist in end-user training efforts

• 5+ years of business analysis experience in software development
• Minimum 1 year of experience in pharmacy systems / pharmacy technology
• Expertise with pharmacy systems, including script standard, controlled substance and REMs requirements
• Hands-on experience with APIs (including orchestration layers, JSON) and technical specification documentation
• Background in Pharmacy system technical integrations a must
• Proven success in collaborating with clients, vendors, developers, architects, and cross-functional teams
• Adhere to all Company Policies, Procedures, and other training consistent with ConnectiveRx's Information Security and Compliance Programs, including but not limited to the following compliances and regulations: SOC1, SOC2, PCI, HIPAA
•  Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state and national federal laws

Compensation & Benefits:  This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.   

Employees at ConnectiveRx can access comprehensive benefits, including medical, dental, vision, life, and disability insurance. The company regularly reviews and updates its health, welfare, and fringe benefit policies to ensure competitive offerings. Employees may also participate in the company’s 401(k) plan, with employer contributions where applicable.   

Time-Off & Holidays:  ConnectiveRx provides a flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations. PTO is determined based on an employee’s first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with prorations applied in the first year.   

The company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations.