Sr. Director, Program Management

Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.

The Sr Director, Program Management leads a group of Directors, Program Manager and/or Lead Program Manager(s), responsible for planning and executing client programs and managing client operational deliverables. The Sr. Director oversees and develops Directors and PMs who have various levels of experience in program management This position requires the candidate to be a true leader with a willingness to get directly involved with planning and execution. The Sr. Director mentors, provides guidance and feedback to the Directors, PMs, Supervisors, and staff, and provides strategic input to assist in troubleshooting issues and removing obstacles to achieve program KPIs, SLAs, and strategic client/internal initiatives. The Sr. Director works across various departments within the organization to ensure good operational practices as well as providing high quality deliverables to our clients. The Sr. Director works to identify areas for improvement while exhibiting a positive & supportive leadership style; this position requires the candidate to be a true leader with a willingness to get directly involved with planning and execution. Success in this role calls for an individual to demonstrate a high degree of leadership, strategy, organization, and business acumen. 

• Develop and expand client relationships with new/existing clients ensuring all major deliverables within their team. Work with enterprise and program quality groups to ensure quality standards and client expectations are met and ensures that client issues are dealt with in an efficient and effective manner and marshal cross department resources when necessary
• Responsible for hiring, mentoring, developing goals, providing feedback and/or discipline, professional development and annual performance reviews for a staff of 3-5 Directors, Program Manager(s) and/or Lead, Program Manager(s)
• Collaborate within program management, product and IT to ensure project/brand implementation occurs and launch dates are met, improve internal processes to ensure the team and organization are working effectively and efficiently to reach the same common goal by facilitating client solutions for complex programs including assisting in developing and improving operational process flows and SOPs. Collaborate on strategic planning and the development of objectives and policies for the business unit. Provide consistent oversight and subject-matter expertise to ensure operational compliance with all applicable standard operating procedures
• Manage portfolio profitability by working with finance and VP, operations to ensure accurate billing and staffing on monthly basis  
• Provide ongoing client contact and support to ensure complete client satisfaction by creating and delivering action plans to address service-related issues.

Other duties as assigned

• Collaborate with other Sr. Directors to ensure consistent operations and performance improvement initiatives across company
• Collaborate with VP, Operations and SVP, Operations to expand operational best practices at an enterprise level
• Work with legal and compliance to ensure all program operations adhere to industry and company standards and policies

• Bachelors: business, management information systems, marketing or communications preferred. MBA preferred
• 10-15 years direct experience working with clients and managing staff
• Operational processes and best practices in specialty pharmaceutical reimbursement operations, including benefit verification, prior authorization/managed care restrictions, and copay/affordability solutions
• Leadership skills, strong analytical skills, business acumen, team building, process orientation, customer focus and detail orientation
• Operational expertise, client service orientation, strong written and presentation skills, teamwork and cross-functional collaboration
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Travel

• Periodic travel to client offices, new business development opportunities, and conferences (up to 40%)