HR Generalist

Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.

The HR Generalist is responsible for managing and supporting various aspects of human resources. This role serves as a trusted point of contact for employees and managers, addressing concerns, resolving disputes, and providing guidance on company policies. The HR Generalist leads investigations into employee complaints, supports performance management processes, and collaborates with cross-functional HR teams on employee leave management, recruitment, and compensation initiatives.

• Serve as a trusted point of contact for employees and managers, addressing concerns, conflicts, and grievances in a timely and professional manner.

• Advise employees and leadership on company policies, procedures, and best practices to promote positive working relationships and resolve issues before they escalate.

• Document findings, present recommendations, and collaborate with management to implement appropriate resolutions or corrective actions.

• Provide guidance on the interpretation of company policies, employment laws, and regulations.

• Mediate conflicts between employees or between employees and management, facilitating resolutions that are fair, consistent, and aligned with company values and culture.

• Collaborate with the Talent Acquisition team during the hiring process and post-hire to support onboarding and transition.

• Partner with the Benefits team to manage employee leaves of absence, including FMLA, short-term disability, and other job-protected leave programs. Provide guidance on leave rights and facilitate the leave process.

• Support the performance management review and merit cycle; coordinate with the compensation team on special projects as needed.

• Maintain accurate records of investigations, employee concerns, and resolutions, in compliance with company policies and legal requirements.

• Prepare reports and provide regular updates to leaders on trends and patterns related to turnover and employee issues.

• Promote a positive work environment by fostering open communication and addressing employee concerns proactively.

• Support employee engagement initiatives and assist with HR training as needed.

Education

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.

Experience

• Minimum of three years of experience in human resources with a focus on employee relations, investigations, and leave management.

Knowledge

• Strong understanding of employment laws and regulations such as ADA, FMLA, and Title VII.

• Experience with HRIS systems and Microsoft Office Suite.

Skills

• Proven ability to handle sensitive and confidential information with discretion.

• Excellent interpersonal and communication skills with the ability to build relationships and resolve conflicts.

• Strong problem-solving skills and the ability to remain impartial in challenging situations.

Competencies

• Conflict Management: Fosters open communication, ensures all parties are heard, and facilitates fair resolutions aligned with company policy.

• Problem-Solving: Assesses situations, gathers relevant information, analyzes facts, and makes informed decisions that are legally compliant and aligned with company values.

• Interpersonal Skills: Works effectively across functions, communicates clearly, builds relationships, and establishes trust.

Travel or Physical Requirements

• Up to 15% travel to other office locations, including the Pittsburgh, PA campus.

Compliance Requirements

• Adhere to all company policies, procedures, and training consistent with ConnectiveRx’s Information Security and Compliance Programs, including SOC1, SOC2, PCI, and HIPAA.

• Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state, and federal laws.

Compensation & Benefits:  Compensation for this role varies based on factors such as location, relevant skills, experience, and capabilities.   

Employees at ConnectiveRx can enroll in comprehensive benefit plans, including medical, dental, vision, life, and disability insurance. The company retains the right to update or modify health, welfare, and other fringe benefit policies. Employees may also participate in the company's 401(k) plan.  

Time-Off & Holidays:  ConnectiveRx provides paid time off (PTO) to non-exempt employees for vacations and personal leave. For sick leave, eligible non-exempt employees receive Sick Time Off (STO) in accordance with company policy. PTO and STO are prorated during the first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with floating holidays prorated in the first year.

The company is committed to maintaining competitive benefits and reserves the right to adjust employee offerings, including PTO, STO, and holiday policies, in compliance with applicable laws and regulations.