Supervisor, Training

Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands. 

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts. 

The Supervisor, Training is responsible for collaborating with the Human Resources and Operations team to build and execute training programs that improve the productivity of the organization’s employees. The incumbent drives training initiatives and identifies and arranges suitable training solutions for employees within Operations. They work with internal resources to deliver training programs that meet both functional and individual development planning needs.

The incumbent serves as a leadership member of the training and development team and will oversee future members of the training team

• Selects, trains, motivates, and evaluates training personnel; provides or coordinates staff training, works with employees to correct deficiencies, and ensures that training requests are addressed by delivery deadlines.

• Coordinates the organization and staffing activities for providing training within Operations to attain long- and short-term training goals.

• Assesses training needs in operations; identifies and resolves training issues; reviews and evaluates training products, methods, and procedures to ensure timely delivery of quality training programs.

• Coordinates with the Quality team to monitor trends and make recommendations for learning needs.

• Works closely with internal teams to develop training programs for launches that lead to a skilled and efficient Operations staff.

• Exemplifies the desired culture and philosophies of the organization while working effectively as a team member with other members of management and the HR team.

Education/Degree Requirements/Certifications

• BS/BA Degree in Education or a related field preferred.

Experience

• 3–5 years of customer service operations training.

Knowledge

• Solid understanding of adult learning processes.

• Working knowledge of MS Word, Excel, and PowerPoint.

Skills

• Strong interpersonal, communication, public speaking, and facilitation skills.

• Proven ability to deliver training processes and feedback.

• Ability to work in a fast-paced, high-stress environment with demanding schedules.

• Strong project management skills with ability to supervise multiple projects.

• Strong decision-making and problem-solving skills.

Competencies

• Behaviors consistent with the Company’s core values.

Travel or Physical Requirements

• Minimal travel required.

Compliance Requirements
Adhere to all Company Policies, Procedures, and training consistent with ConnectiveRx’s Information Security and Compliance Programs, including but not limited to SOC1, SOC2, PCI, and HIPAA. Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state, and federal laws.

Compensation & Benefits:  This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.   

Employees at ConnectiveRx can access comprehensive benefits, including medical, dental, vision, life, and disability insurance. The company regularly reviews and updates its health, welfare, and fringe benefit policies to ensure competitive offerings. Employees may also participate in the company’s 401(k) plan, with employer contributions where applicable.   

Time-Off & Holidays:  ConnectiveRx provides a flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations. PTO is determined based on an employee’s first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with prorations applied in the first year.   

The company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations.