Sr. Director, Project Management

Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.

The Sr. Director, Project Management drives execution of ConnectiveRx’s growth strategy through implementation project management process optimization, development of high-performing teams, and a focus on exceeding customer expectations during implementation. This leader demonstrates a passion for moving quickly and effectively to guide the implementation team through structured processes designed to support customers launching new programs with ConnectiveRx.

• Lead the Implementation Project Management Office, including the evolution of project management procedures, software development processes, methodologies, standards, tools, templates, and training.

• Oversee teams responsible for managing and coaching development teams in the delivery of software products and professional services, with a focus on maximizing user and customer value.

• Partner with operations, product, and IT to establish and manage expectations around milestones, schedules, issues, resolutions, risk identification, and mitigation plans.

• Ensure teams have the resources needed to meet objectives, manage budgets, coordinate with vendors, and deliver on customer expectations.

• Establish and maintain tracking and reporting of key project milestones to ensure delivery commitments are met with high integrity.

• Identify and drive change to ensure continuous improvement in project management and related processes, actively removing bottlenecks to delivery. Foster a culture of continuous improvement through metrics, retrospectives, and collaboration with continuous improvement resources.

• Work with leadership to forecast and plan for future work to support growth, while managing commitments to avoid overextending the team.

• Provide visibility on project performance, including on-time delivery, budget adherence, and resource utilization.

• Perform other duties as assigned.

Education

• Bachelor’s degree or 16+ years of industry experience.

• PMP certification preferred but not required.

Experience

• At least twelve years of leadership experience in patient services.

• Five or more years of program, project, or engineering management experience in an enterprise technology company.

• Experience in life sciences, pharmaceuticals, or healthcare strongly preferred.

Knowledge

• Strong project management knowledge and experience in patient services organizations.

• Deep understanding of implementation and launch readiness processes, including the software development lifecycle.

• Ability to apply this knowledge in a dynamic environment using agile methodologies.

• Ability to establish credibility and rapport with executives as well as technical and non-technical team members.

Skills

• Skilled at removing roadblocks for team members and customers.

• Proven success leading change management initiatives.

• Effective in cross-functional, matrixed environments.

• Ability to collaborate successfully with all company functions.

• Highly proficient in project management tools such as Smartsheets, LucidCharts, and Jira.

Competencies

• Decision Quality: Uses judgment, facts, and analysis to make effective decisions, even without complete information. Prioritizes factors and weighs options to achieve sound solutions.

• Communication and Influence: Provides guidance to stakeholders, offering solutions based on best practices. Delivers clear, concise, and compelling messages while influencing organizational objectives such as change management, restructuring, and training.

• Business Insight and Financial Acumen: Applies business knowledge to advance organizational goals. Uses financial indicators to evaluate performance, identify trends, and suggest strategies.

• Authentic Leadership: Builds trust and confidence through honesty, integrity, and authenticity, with strong self-awareness and adaptability.

• Drives Results and Manages Execution: Takes initiative, maintains focus on outcomes, and persists in achieving objectives despite challenges.

Travel or Physical Requirements

• Limited travel required.

Compliance Requirements

• Adhere to all company policies, procedures, and training consistent with ConnectiveRx’s Information Security and Compliance Programs, including SOC1, SOC2, PCI, and HIPAA.

• Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state, and federal laws.