Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.
We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.
The Sr. Director, Program Management leads a group of Directors, Program Managers, and/or Lead Program Managers who are responsible for planning and executing client programs and managing client operational deliverables. The Sr. Director oversees and develops Directors and Program Managers with varying levels of experience in program management. This position requires a true leader with a willingness to be directly involved with planning and execution. The Sr. Director mentors, provides guidance and feedback to Directors, Program Managers, Supervisors, and staff, while also providing strategic input to help troubleshoot issues and remove obstacles to achieve program KPIs, SLAs, and strategic client and internal initiatives.
The Sr. Director works across multiple departments to ensure strong operational practices and high-quality deliverables for clients. They also identify areas for improvement while maintaining a positive and supportive leadership style. Success in this role requires leadership, strategic thinking, organizational ability, and business acumen.
Develop and expand client relationships with new and existing clients, ensuring all major deliverables are met. Partner with enterprise and program quality groups to ensure standards are upheld, expectations are met, and client issues are resolved efficiently. Coordinate cross-departmental resources when needed.
Hire, mentor, and manage staff including Directors and Program Managers. Set goals, provide feedback, oversee professional development, conduct performance reviews, and address performance issues as necessary.
Collaborate with program management, product, and IT teams to ensure timely project and brand implementation. Improve internal processes to increase organizational effectiveness, develop and improve operational process flows and SOPs, and support strategic planning and policy development. Provide oversight and subject-matter expertise to ensure compliance with operational standards.
Manage portfolio profitability by working with finance and operations leadership to ensure accurate billing and staffing on a monthly basis.
Maintain ongoing client contact and support to ensure client satisfaction, creating and delivering action plans to address service-related issues.
Collaborate with other Sr. Directors to ensure consistency in operations and performance improvement across the company. Partner with operations leadership to expand best practices at the enterprise level. Work with legal and compliance teams to ensure all program operations adhere to industry standards, regulations, and company policies.
Perform other duties as assigned.
Education
Bachelor’s degree in business, management information systems, marketing, or communications preferred. MBA preferred.
Experience
10–15 years of direct experience working with clients and managing staff.
Knowledge
Operational processes and best practices in specialty pharmaceutical reimbursement operations, including benefit verification, prior authorization and managed care restrictions, and copay/affordability solutions.
Skills
Understanding of SDLC process is a plus.
Decision Quality: Uses judgment, facts, and analysis to make effective decisions, even with incomplete information.
Communication & Influence: Provides clear, compelling guidance and solutions to stakeholders. Able to influence organizational change and improvement.
Financial Acumen: Understands financial indicators, applies them to business decisions, and identifies trends and strategies to achieve results.
Authentic Leadership: Builds trust through honesty, integrity, and authenticity, demonstrating strong self-awareness and adaptability.
Drives Results and Manages Execution: Takes initiative, persists through setbacks, and maintains a strong focus on achieving objectives.
Periodic travel to client offices, new business opportunities, and conferences.
Adhere to all company policies, procedures, and training related to information security and compliance programs, including SOC1, SOC2, PCI, and HIPAA.
Maintain strict compliance with company and client business rules and ethics, as well as applicable local, state, and federal laws.
Compensation & Benefits: This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.
Employees at ConnectiveRx can access comprehensive benefits, including medical, dental, vision, life, and disability insurance. The company regularly reviews and updates its health, welfare, and fringe benefit policies to ensure competitive offerings. Employees may also participate in the company’s 401(k) plan, with employer contributions where applicable.
Time-Off & Holidays: ConnectiveRx provides a flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations. PTO is determined based on an employee’s first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with prorations applied in the first year.
The company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations.
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