Training Specialist II

Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.

The Training Specialist II will develop, deliver, and coordinate training programs for all Operations employees. This role educates new and existing employees on how to effectively perform their jobs. The Training Specialist II also addresses advancements in technology, the latest findings from research and development, and changes in the marketplace. The goal is to promote efficiency and competitive advantage by developing the skills of personnel.

• Develops, delivers, and maintains written materials, training classes, and workshops, and maintains a master training schedule that includes new hire training, nesting, as well as recurrent and specialty training.

• Conducts training evaluations and needs assessments to ensure that learners and business needs are being met.

• Delivers soft skills training such as grammar, business writing, interpersonal communication, and other related topics.

• Coordinates with the Quality team to monitor trends and make recommendations for learning needs.

• Works with Operations and Program Managers to implement onboarding of new and existing business.

• Collaborates with teammates to champion and implement professional development and leadership training programs.

• Performs other duties as assigned.

Education/Degree Requirements/Certifications

• A BS/BA Degree in Education or a related field is preferred.

Experience

• Two to four years of customer service operations training.

Knowledge

• Understands adult learning processes.

• Working knowledge of MS Word, Excel, and PowerPoint.

Skills

• Strong interpersonal, communication, public speaking, and facilitation skills.

• Proven ability to deliver training processes and feedback.

• Ability to work in a fast-paced, high-stress environment with demanding schedules.

• Schedule flexibility, with the ability to conduct training outside of standard office hours when needed.

• Strong project management skills with the ability to supervise multiple projects.

• Team-oriented and contributes to a positive team spirit.

• Consistent attendance and punctuality; able to ensure work responsibilities are covered when absent.

• Strong decision-making and problem-solving skills.

Competencies

• Demonstrates professional and effective training and development practices.

Travel or Physical Requirements

• Occasional travel, less than 10%.

Compliance Requirements
Adhere to all company policies, procedures, and training consistent with ConnectiveRx’s Information Security and Compliance Programs, including but not limited to SOC1, SOC2, PCI, and HIPAA.
Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state, and federal laws.