Pharmacy Technician

Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.

Under the direct supervision of the pharmacist, the Pharmacy Technician reviews prescription orders for completeness and data enters prescription information into the pharmacy management system in preparation for pharmacist verification. The incumbent obtains missing patient and/or prescriber demographic information when necessary. The incumbent may be expected to perform some clerical duties relating to the pharmacy. The Pharmacy Technician is expected to have a positive attitude and work well in a collaborative environment.

Under the direct supervision of a pharmacist, data enter prescription information in the pharmacy management system for prescriptions received by Careform Pharmacy in an accurate and timely manner and in accordance with internal standard operating procedures and standard pharmacy practice.

Collaborate with team members in the hub to create and maintain efficient workflow to meet schedules and quality requirements.

Receive inbound calls from patients or prescribers and assist with information regarding prescription status.

Contact healthcare provider offices by phone or fax to obtain missing patient and/or prescriber demographic information when necessary.

To maximize utilization during periods when pharmacists are not validating Careform Pharmacy scripts, support activities such as reviewing inbound faxes for adverse events and entering cases for Entyvio, entering benefit information from the Careviso portal into BV Wizard for TG, following up with payers on prior authorization or appeals statuses for TG, Sun, or Ferring, and supporting Sun Pharma through the Maxor-Zeal transition.

Perform other duties as assigned.

Education/Degree Requirements/Certifications

• Must be at least 17 years old and have earned a high school diploma or GED.
• Must be registered with the Pennsylvania State Board of Pharmacy.
• Certification with the Pharmacy Technician Certification Board (PTCB) is preferred.

Experience

• Minimum of six months of recent pharmacy technician work experience required.
• Experience with call centers and customer service preferred.

Knowledge

• Knowledge of pharmacy operations and state and federal rules and regulations.
• Working knowledge of Microsoft Outlook, Word, and Teams, along with basic computer skills.
• All tasks and duties must be completed in accordance with and in compliance with HIPAA guidelines, state and federal laws, and current company and client policies and procedures.
• Understanding of REMS (Risk Evaluation and Mitigation Strategies) programs is preferred.

Skills

• Accuracy and attention to detail are required.
• Ability to navigate various technology systems and online resources.
• Ability to effectively collaborate with team members across departments.
• Strong verbal and written communication skills.
• Attention to accuracy, regulatory compliance, and efficiency.
• Dependable with a strong work ethic and reliable attendance.
• Ability to work in an on-site, closed-door office environment.

Competencies

• Ability to demonstrate ConnectiveRx’s six core values: Accountable, Collaborative, Compassionate, Cultivators of Talent, Customer Centric, and Innovative.

Travel and Physical Requirements

• Up to 5% travel.
• On-site position at Careform Pharmacy in Bridgeville, PA.
• Work schedule supports a 9:00 AM – 5:00 PM pharmacy operation.
• Flexibility to support business needs, including evenings and weekends, as needed.

Compliance Requirements

Adhere to all Company Policies, Procedures, and training consistent with ConnectiveRx's Information Security and Compliance Programs, including but not limited to SOC 1, SOC 2, PCI, and HIPAA requirements.

Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state, and federal laws and regulations.

Compensation & Benefits:  Compensation for this role varies based on factors such as location, relevant skills, experience, and capabilities.   

Employees at ConnectiveRx can enroll in comprehensive benefit plans, including medical, dental, vision, life, and disability insurance. The company retains the right to update or modify health, welfare, and other fringe benefit policies. Employees may also participate in the company's 401(k) plan.   

Time-Off & Holidays:  ConnectiveRx provides paid time off (PTO) to non-exempt employees for vacations and personal leave. For sick leave, eligible non-exempt employees receive Sick Time Off (STO) in accordance with company policy. PTO and STO are prorated during the first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with floating holidays prorated in the first year.   

The company is committed to maintaining competitive benefits and reserves the right to adjust employee offerings, including PTO, STO, and holiday policies, in compliance with applicable laws and regulations.   

#on-site