Director, Launch Excellence

Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.

The Director, Launch Excellence is an energetic, highly collaborative, and passionate patient services leader responsible for overseeing the design of both customized and scalable solutions for program launches and transitions. This role focuses on project-based strategic goal achievement, operational effectiveness, risk mitigation, and revenue optimization. The incumbent will drive customer discovery and consultation, guiding customers toward program solutions that can be implemented effectively and efficiently.

• Program Discovery and Design
  Leads program launch design sessions to produce key deliverables, including business requirements and business rules documentation, patient and healthcare provider journey diagrams, strategic roadmaps, blueprint development, and gap analyses in collaboration with ConnectiveRx and customer stakeholders.
  Works with customers and end-users across the organization to gather, understand, synthesize, prioritize, and define business objectives. Informs requirements and development sessions with consideration for operations, analytics, quality, and ongoing outcomes measurement to support short- and long-term brand strategies.
  Facilitates and participates in cross-functional development and review of operational assets (e.g., process flows, business rules, correspondence), training materials, and IT documentation (e.g., user stories and business/product requirements documents) to ensure they are comprehensive, consistent, and aligned with customer business objectives.

• Cross-Functional Collaboration
  Collaborates with Product Management to ensure program solutions are designed and implemented effectively and efficiently, leveraging ConnectiveRx capabilities and product offerings.
  Identifies strategic and technical opportunities through program launch design sessions.

• Program Implementation Execution
  Supports Project Management in tracking the status of requirements, navigating scope changes, and adjusting requirements as needed.

• Other Duties as Assigned

Education/Degree Requirements/Certifications

• Bachelor’s degree in business, health, science, marketing, communications, or a related discipline, or 14+ years of industry experience

• PMP or Six Sigma certification is a plus

Experience

• 10+ years of related operational experience, including 5+ years of customer consulting or related experience and 3+ years of management experience

• Experience in life sciences, pharmaceuticals, and/or healthcare industry

Knowledge

• Strong knowledge of patient support and affordability services within the pharmaceutical industry, including market dynamics, commercial business strategy development, and product launch design

• Ability to influence audiences, facilitate solutioning, and lead discussions such as program journey mapping, phased roadmaps, and executive-level requirement-gathering sessions

• Familiarity with compliance and security standards, policies, and risk management

Skills

• Strong customer management skills with an analytical and strategic approach

• Outstanding leadership skills with a focus on change management and continuous talent development through mentoring

Competencies

• Decision Quality: Evaluates and prioritizes factors, weighing decisions to reach effective solutions. Uses facts and analysis to make sound decisions, even with incomplete information.

• Communication & Influence: Provides guidance to stakeholders, offers solutions based on best practices, and generates interventions (e.g., culture change, restructuring, training) to support organizational objectives. Delivers clear, compelling, and concise messages.

• Financial Acumen: Applies knowledge of business and financial indicators to make sound decisions, measure performance, and suggest strategies that impact results.

• Authentic Leadership: Builds trust through honesty, integrity, and authenticity, with strong self-awareness and adaptability.

• Drives Results and Manages Execution: Demonstrates initiative, persistence, and a strong focus on achieving objectives despite setbacks.

Travel or Physical Requirements

• Travel 10–20% of the time for customer meetings and collaboration at other ConnectiveRx office locations

Compliance Requirements
Adhere to all company policies, procedures, and training consistent with ConnectiveRx’s Information Security and Compliance Programs, including SOC1, SOC2, PCI, and HIPAA.
Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state, and federal laws.