Director, Patient Support - Hub Svcs

Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.

The Director, Patient Support- HUB leads a group of Managers and Supervisors, who lead a team of Benefit Investigations Specialists or Case Managers. The Director, Patient Support-HUB is responsible for planning and executing client programs and managing client deliverables. The incumbent oversees and develops Managers, Patient Access - HUB who have various levels of experience in program/project management in the healthcare industry. The incumbent possess experience in developing, building, and managing operational excellence and strong leadership skills. She/He requires detail orientation and willingness to get directly involved with planning and execution. The incumbent mentors Patient Support Managers and provides strategic input to patient support management issues and assists in troubleshooting solutions and removing obstacles. The Director, Patient Support-HUB is responsible for working with internal resources/departments to ensure SOP’s and KPI’s are followed and measured through Client and Benefit Investigation Specialist Scorecards.

• Responsible for the complete Benefit Verification or Case Management oversight of a group of Programs including strategic planning, reporting, maintaining, staffing, and performance management. Ensures that all processes and procedures are completed and quality standards are met including project timelines, action item reports, etc. are completed and distributed.
• Develops programs that meet the needs of the organization and tracks progress against stated goals or milestones.
• Develops and tracks to ensure that program activities follow organizational standards and any relevant external regulations.
• Responsible for hiring, mentoring, developing, monitoring performance and or terminating team members on an ongoing basis consistent with Company guidelines.
• Responsible for providing feedback to direct reports on an ongoing basis and through annual performance reviews.
• Identifies product training opportunities for team members to ensure the team has a good understanding of company offerings and operational requirements. Develops operational solutions for complex programs including assisting in developing internal process flows.
• Ensures teams are engaging and communicating with internal support teams to complete client deliverables and manage expectations.
• Coordinates internal activities and communicates status among various stakeholders – Client vendors, ConnectiveRx vendors and resources.
• Other duties as assigned.

Education

• Bachelor’s degree or equivilent experience (14 years) required in Business, Marketing or Communications PMP certification and/or Six Sigma certification a plus

Experience

• 10+ years Pharmaceutical or related healthcare industry experience.
• Extensive access support operational and execution experience, preferably with a range of specialty products
• Experience leading a team
• Advanced skill level in MS Excel, Word, PowerPoint and Access

Competencies

• Decision Quality: Evaluates and prioritizes factors, weighs decisions in order to reach a sound and effective solution to a problem. Ability to excercise judgement, use facts and analysis to make sound decisions, even in the absence of complete information.
• Communication & Influence: The ability to provide guidance to organizational stakeholders. Offers solutions based upon best practices, generates specific organizational interventions (e. g., culture change, change management, restructuring, training, etc. ) to support organizational objectives. Delivers messages in a clear, compelling and consice manner.
• Financial Acumen: Understands the business and applies knowledge to advance the organization goals. Understands and applies key financial indicators to make sound business decisions. Finds and checks key financial indicators to gauge performance, trends, and suggest strategies that can affect results.
• Authentic Leadership: Gains the confidence and trust of others through honesty, integrity, and authenticity. High level of self-awareness and situational adaptability.
• Drives Results and Manages Execution: Takes initiatives and has a strong bottom-line orientation. Is persistent in accomplishing objectives despite setbacks.

Travel 

As needed and determined by the accounts managed (5-10%)

Compliance Requirements 

Adhere to all Company Policies, Procedures, and other training consistent with ConnectiveRx's Information Security and Compliance Programs, including but not limited to the following compliances and regulations: SOC1, SOC2, PCI, HIPAA

Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state and national federal laws