Intern - Infrastructure

Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.

The IT Infrastructure Summer Intern is a technical role within IT Infrastructure. This position is primarily a hands-on role and is responsible for assisting the IT Infrastructure Team in the configuration, operation, and maintenance of hardware, software applications/systems, and related infrastructure within ConnectiveRx. This position will also help with IT projects and initiatives including the annual refresh of laptops for a portion of the company as needed.

• Assist the existing IT Infrastructure Team in providing day-to-day IT Support work for all ConnectiveRx personnel. This work includes troubleshooting and resolving issues for a wide variety of computer hardware and software applications/systems, as well as performing junior systems administration duties for many different IT systems.
• Assist the existing IT Infrastructure Team with IT projects & special initiatives, generally focused on the annual refresh of laptops for a portion of the company as needed.

Education/Degree Requirements/Certifications High School Diploma or equivalent

• Undergraduate college student working towards a 4-year undergraduate degree in Computer Science, Engineering, IT/IST, or comparable program

Knowledge

• Strong general desktop support knowledge (Lenovo laptops and desktops with Windows 11; MacOS support a plus)
• Good VoIP support knowledge
• Good audio/visual support knowledge
• Basic networking support knowledge

Skills

• Ability to efficiently troubleshoot and fix broad-ranging Tier 1 & 2 desktop support problems
• Ability to provide junior-level systems administration functions for a wide variety of software systems
• Ability to help perform ongoing support for new IT systems and processes.

Competencies

• Strong written and verbal communication
• Attention to detail
• Strong organizational skills
• Ability to manage multiple priorities
• Calm and courteous under pressure

Travel or Physical Requirements 
Five days a week in office in Pittsburgh or Whippany

Compliance Requirements

Adhere to all Company Policies, Procedures, and other training consistent with ConnectiveRx's Information Security and Compliance Programs, including but not limited to the following compliances and regulations: SOC1, SOC2, PCI, HIPAA

Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state and national federal laws

Compensation & Benefits:  This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.  

Employees at ConnectiveRx can access comprehensive benefits, including medical, dental, vision, life, and disability insurance. The company regularly reviews and updates its health, welfare, and fringe benefit policies to ensure competitive offerings. Employees may also participate in the company’s 401(k) plan, with employer contributions where applicable.   

Time-Off & Holidays:  ConnectiveRx provides a flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations. PTO is determined based on an employee’s first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with prorations applied in the first year.   

• The company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations.