Sr. Director, Program Management

Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.

The Sr Director, Program Management leads a group of Directors, Program Managers and/or Lead Program Managers responsible for planning and executing client programs and managing client operational deliverables. The Sr. Director oversees and develops Directors and PMs who have various levels of experience in program management. This position requires the candidate to be a true leader with a willingness to get directly involved with planning and execution.

The Sr. Director mentors, provides guidance and feedback to Directors, PMs, Supervisors, and staff, and provides strategic input to assist in troubleshooting issues and removing obstacles to achieve program KPIs, SLAs, and strategic client and internal initiatives. The Sr. Director works across various departments within the organization to ensure strong operational practices and high-quality deliverables to clients. The Sr. Director identifies areas for improvement while exhibiting a positive and supportive leadership style and must be willing to get directly involved with planning and execution. Success in this role requires a high degree of leadership, strategy, organization, and business acumen.

• Develop and expand client relationships with new and existing clients, ensuring all major deliverables within their team are met. Work with enterprise and program quality groups to ensure quality standards and client expectations are achieved, address client issues efficiently and effectively, and marshal cross-department resources when necessary.
• Responsible for hiring, mentoring, setting goals, providing feedback and discipline, supporting professional development, and conducting annual performance reviews for a staff of Directors, Program Managers, and/or Lead Program Managers.
• Collaborate within program management, product, and IT to ensure project and brand implementation occurs and launch dates are met. Improve internal processes to ensure the team and organization operate effectively and efficiently toward common goals by facilitating client solutions for complex programs, including developing and improving operational process flows and SOPs. Collaborate on strategic planning and the development of objectives and policies for the business unit. Provide consistent oversight and subject-matter expertise to ensure operational compliance with all applicable standard operating procedures.
• Manage portfolio profitability by working with finance and the VP of Operations to ensure accurate billing and staffing on a monthly basis.
• Provide ongoing client contact and support to ensure complete client satisfaction by creating and delivering action plans to address service-related issues.
• Perform other duties as assigned, including collaborating with other Sr. Directors to ensure consistent operations and performance improvement initiatives across the company, partnering with the VP of Operations and SVP of Operations to expand operational best practices at an enterprise level, and working with legal and compliance to ensure all program operations adhere to industry and company standards and policies.

Education/Degree Requirements:

• Bachelor’s degree in business, management information systems, marketing, or communications preferred, with an MBA preferred.

Experience:

• 10–15 years of direct experience working with clients and managing staff.
• Knowledge includes operational processes and best practices in specialty pharmaceutical reimbursement operations, including benefit verification, prior authorization and managed care restrictions, and copay and affordability solutions.

Skills:

• Understanding of the SDLC process as a plus.

Competencies

• Decision Quality involves evaluating and prioritizing factors and using judgment, facts, and analysis to make sound decisions, even in the absence of complete information.
• Communication and Influence includes the ability to provide guidance to organizational stakeholders, offer solutions based on best practices, generate organizational interventions such as culture change, change management, restructuring, and training, and deliver messages in a clear, compelling, and concise manner.
• Financial Acumen involves understanding the business and applying knowledge to advance organizational goals, using key financial indicators to make sound business decisions, and identifying trends and strategies that can affect results.
• Authentic Leadership involves gaining the confidence and trust of others through honesty, integrity, and authenticity, along with strong self-awareness and situational adaptability.
• Drives Results and Manages Execution includes taking initiative, maintaining a strong focus on outcomes, and persisting in accomplishing objectives despite setbacks.

Travel or Physical Requirements:

• Periodic travel to client offices, new business development opportunities, and conferences.

Compliance Requirements

Adhere to all company policies, procedures, and training consistent with ConnectiveRx's Information Security and Compliance Programs, including SOC1, SOC2, PCI, and HIPAA. Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state, and federal laws.