Pharmacy Operations Supervisor

Pharmacy Operations Supervisor (Hybrid)

Location: Pittsburgh, PA (Robinson Township)
Schedule: Hybrid | Rotating schedule between 8:00 AM – 8:00 PM ET | No holidays or on-call required

Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.

Position Summary

The Pharmacy Operations Supervisor is responsible for leading the day-to-day operations of an assigned team of pharmacists and pharmacy technicians within a non-dispensing pharmacy environment and reports to the Pharmacist in Charge. This role is accountable for operational excellence, service quality, regulatory compliance, workforce performance, and the achievement of departmental performance metrics while ensuring the delivery of high-quality patient and client support services.

The Pharmacy Operations Supervisor oversees workflow optimization, staffing, performance management, and continuous process improvement to ensure efficient, compliant, and patient-centered operations. Working collaboratively with clinical, operational, quality, and compliance partners, this leader drives operational initiatives, resolves complex operational and patient-related issues, and fosters a culture of accountability, collaboration, and continuous improvement.

The ideal candidate is a strong people leader with healthcare operations experience, demonstrated success leading high-performing teams, and the ability to use data and performance metrics to improve quality, productivity, and organizational outcomes.

This job is a hybrid position, operating out of our Pittsburgh, PA office (Robinson Township). The program is staffed from 8a-8p ET, and the schedule will rotate. There are no holidays or on call required.

• Provide leadership, coaching and performance management for a team of pharmacists and pharmacy technicians.
• Oversee workflow processes related to patient clinical engagement, medication therapy management, prior authorization reviews, and other non-dispensing functions. Serve as the primary escalation point for complex operational, clinical, and client-related issues, providing timely resolution while balancing patient needs, regulatory requirements, and business objectives.
• Manage staffing, scheduling, capacity planning, and resource allocation for an assigned pharmacy team, collaborating with peer leaders and the Pharmacist-in-Charge (PIC) to ensure appropriate coverage and achievement of service, quality, and operational performance goals.
• Monitor, analyze and report on operational performance metrics including identification of trends, risks and opportunities for improvement while implementing strategies to enhance productivity, quality and service outcomes.
• Partner collaboratively with cross-functional stakeholders including operations, compliance, quality and IT to optimize service delivery.
• Ensure adherence to all applicable regulatory, accreditation, client, and company requirements, maintaining operational readiness and supporting audit and compliance activities.
• Develop, implement, and maintain training and quality programs that promote employee competency, operational consistency.

Education, Licensure & Certifications

• BS Pharm or PharmD degree from an accredited college of pharmacy.
• Must have a valid Pennsylvania Pharmacist license that is in good standing and must maintain licensure during duration of employment. During the two (2) year reporting period, pharmacists complete state required thirty (30) continuing education (CE) hours (3.0 CEUs) approved by the Accreditation Council for Pharmaceutical Education.

Experience

• 3+ years of experience as a staff pharmacist in healthcare operations or a specialty pharmacy setting preferred.
• Proven leadership and team-building skills.
• Strong understanding of pharmacy workflows and healthcare regulations.
• Excellent communication, organizational, and problem-solving abilities.
• Experience in a non-dispensing or clinical pharmacy environment preferred.

Knowledge

• Familiarity with pharmacy management systems or clinical review platforms.
• Knowledge of HIPAA, CMS, and other healthcare compliance standards. Deep knowledge of federal, state, and local pharmacy regulations, such as controlled substance management and HIPAA, to ensure adherence to all guidelines.
• Ability to manage remote or hybrid teams effectively.

Skills

• Ability to lead, motivate, and manage a team of pharmacists and technicians to ensure efficient workflow and high standards of care.
• Skilled in monitoring staff performance, providing feedback, and implementing measures to improve productivity and quality.
• Excellent written and verbal communication skills to convey information to patients, staff, and other healthcare professionals.
• Ability to build strong relationships with team members, departments, and senior leadership to foster collaboration and a positive environment.
• Ability to identify issues, analyze situations, and implement effective solutions quickly in a fast-paced environment.

Competencies

• People leadership & team development
• Performance management
• Operations management & process improvement
• Regulatory compliance
• Quality assurance & patient safety
• Clinical pharmacy operations knowledge

Compliance Requirements

Adhere to all Company Policies, Procedures, and other training consistent with ConnectiveRx's Information Security and Compliance Programs, including but not limited to the following compliances and regulations: SOC1, SOC2, PCI, HIPAA.

Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state and national federal laws.